CANCELLATION & BOOKING POLICY

Last Updated: September 21, 2026

RECOVERY MODE (PORTABLE PHYSICAL THERAPY P.C.)

DEPOSIT & CARD ON FILE

A deposit and valid card on file may be required to reserve certain services. Your card information is securely stored and may be charged only in accordance with this policy.

Requests to remove a card on file must be submitted in writing to SUPPORT@RECOVERYMODENYC.COM.

24-HOUR CANCELLATION POLICY: CLINICAL SERVICES

Applies to Sports Massage, Acupuncture, and other hands-on treatment services.

24 HOURS OR MORE NOTICE:
Cancellations or rescheduling requests made at least 24 hours before the scheduled appointment are eligible to have the deposit refunded or transferred to a future appointment.

LESS THAN 24 HOURS NOTICE:
The deposit will be forfeited.

NO-SHOWS:
Failure to arrive for a scheduled appointment without notice may result in forfeiture of the deposit and/or the full service fee being charged to the card on file.

12-HOUR CANCELLATION POLICY: RECOVERY BOOSTERS

Applies to Cold Plunge, Infrared Sauna, Normatec Compression, Oxygen Boost, Day Passes, and other services specifically designated as Recovery Boosters.

12 HOURS OR MORE NOTICE:
Cancellations made at least 12 hours before the scheduled session are eligible for a refund. Rescheduling requests made at least 12 hours before the scheduled session may be transferred to a future available time.

LESS THAN 12 HOURS NOTICE:
Cancellations or rescheduling requests made less than 12 hours before the scheduled session will result in forfeiture of the payment or session credit.

NO-SHOWS:
Failure to arrive for a scheduled Recovery Booster session without notice will result in forfeiture of the payment or deduction of the applicable session credit.

Exceptions, refunds, or replacement credits outside of the terms above may be issued solely at the discretion of Recovery Mode, based on individual circumstances.

MEMBERSHIPS & PACKAGES

Memberships and packages are non-refundable unless otherwise expressly stated in the applicable membership or package terms.

Appointments booked using a membership or package remain subject to the cancellation requirements applicable to the service being booked. Late cancellations and no-shows may result in the applicable session or credit being deducted.

WALK-INS

Walk-in clients are subject to all applicable Recovery Mode policies and must agree to the relevant terms before receiving services.

WAITLIST

If your preferred appointment time is unavailable, you may request to be added to the waitlist. Waitlist availability does not guarantee an appointment.

AGREEMENT & AUTHORIZATION

By booking a service with Recovery Mode, you acknowledge that you have read, understand, and agree to this Cancellation & Booking Policy.

You authorize Recovery Mode to charge the card on file, forfeit an applicable deposit or payment, or deduct a membership or package credit for late cancellations and no-shows in accordance with the terms stated above.

The applicable cancellation window is determined by the service booked: 24 hours for Clinical Services and 12 hours for Recovery Boosters.